Software Support Specialist
Technology
İstanbul, Turkey
Job description
Posted on:
October 5, 2021
We’re a technology company. Technology enables us to do a business no one else in the world is doing. It is our biggest advantage.
Getir is growing incredibly fast in Turkey, but we want to grow globally. London to Tokyo. Sao Paulo to New York. Our global ambitions can only be accomplished with exceptional technology.
Great technology is developed by great humans and we are always hiring great developers so that we can continue developing new technologies.
The happiness of everyone who uses Getir is our first priority. You know what we say, "bring happiness!" That's exactly why we established a support team that will provide 7/24 solution support on technical issues. Now we are looking for a "Software Support Specialist " to be included in this team. If you say to yourself, "I wonder if this could be me?" If you asked, keep reading our post!
Responsibilities
- Regularly following ticketing and tracking tools (loose, jira, etc.) (within 10 minutes after notification)
- Proactively informing stakeholders about system malfunctions
- Working in shifts and being available at all times to ensure 7/24 accessibility
- Identifying the problem when a request is received and responding directly when necessary
- Tracking the resolution of the problem and notifying the customer after it is resolved
- Documentation and archiving of prescriptions written for the solution of technical problems
Job requirements
- Bachelor's Degree from a reputable university preferably in Information Technologies, Software, Computer Programming etc.
- You are enthusiastic about learning new technologies
- You are a solution & customer-oriented person
- You do not like monotony, the shift system should be yours
- You can speak one of these languages; English, Italian, Spanish
